By customer relationship, we mean all business links with the customer, from top management to frontline staff. Among service businesses, transport operators experience two kinds of characteristics:
- The product is not storable- instantly created, the service disappears;
- Service transportation relates to human being. Customers entrust us with a moment of their life.
Michel Gallet, consulting engineer, sociologist, manager of consultancies, has published several books on the subject of customer relations. He acts as a public passenger transport expert. He developed a tailored methodology called “Proud of » marketed by ERES TRANSPORT.